We launched a public survey asking for residents’ views on how Surrey Police respond to non-emergency calls on the 101 non-emergency number.
League tables published by the Home Office showed that Surrey Police was one of the best forces at quickly answering 999 calls in 2022. But staff shortages in the police Contact Centre meant that as calls to 999 were prioritised, some people experienced longer wait times than normal.
During October and November, residents were invited to have their feedback on the service they had received and share their views on the measures that Surrey Police were considering to improve it.
What did the survey say – and what are we doing about it?
The survey was completed by 441 people. Read the report below to learn more about the responses we received and the steps that are being taken by Surrey Police and our Office to improve the 101 non-emergency service in Surrey:
See the latest updates on our Data Hub
Loaʻa i kā mākou Data Hub ka ʻike hou loa e pili ana i nā hana hana hou loa no Surrey Police, a me ka ʻike e pili ana i ka waihona kālā a me nā hana hoʻokō o kā mākou keʻena a me kāu kamaʻilio me ke Komisina.
Hōʻano hou ʻia ka Hub i kēlā me kēia mahina, ʻo ia hoʻi he mana ola o ka ʻike i hopu ʻia ma nā Public Performance Reports i hana ʻia no kēlā me kēia hālāwai lehulehu.
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Hoʻomalu i kou Kaiāulu - Ua ʻōlelo ke Komisina e hakakā ana nā hui mākaʻi i nā pūʻulu lāʻau lapaʻau ma hope o ka hui ʻana i nā laina kalana
Hoʻouna ka pule o ka hana i kahi leka ikaika i nā hui laina kalana e hoʻomau nā mākaʻi i ka wehe ʻana i kā lākou pūnaewele ma Surrey.
ʻO ka hoʻopaʻapaʻa ʻana o ka miliona paona i ka ʻano anti-social i ka loaʻa ʻana o ke Komisina kālā no nā mākaʻikaʻi wela
Ua ʻōlelo ʻo Komisina Lisa Townsend e kōkua ke kālā i ka hoʻonui ʻana i ka mākaʻi a me ka ʻike ma Surrey.
Hoʻomaikaʻi maikaʻi ʻia ke Komisina ma 999 a me 101 mau manawa pane kelepona - ʻoiai ua loaʻa nā hopena maikaʻi loa ma ka moʻolelo.
Ua ʻōlelo ʻo Komisina Lisa Townsend, ʻo nā manawa kali no ka hoʻopili ʻana i nā mākaʻi Surrey ma 101 a me 999 ka mea haʻahaʻa loa ma ka palapala Force.