প্রতি ত্রৈমাসিকে, ইন্ডিপেন্ডেন্ট অফিস ফর পুলিশ কন্ডাক্ট (IOPC) বাহিনী থেকে তথ্য সংগ্রহ করে যে তারা কীভাবে অভিযোগগুলি পরিচালনা করে। তারা এটিকে তথ্য বুলেটিন তৈরি করতে ব্যবহার করে যা বেশ কয়েকটি পদক্ষেপের বিরুদ্ধে কার্যকারিতা নির্ধারণ করে। তারা তাদের সাথে প্রতিটি বাহিনীর তথ্য তুলনা সবচেয়ে অনুরূপ শক্তি গ্রুপ গড় এবং ইংল্যান্ড এবং ওয়েলসের সমস্ত বাহিনীর জন্য সামগ্রিক ফলাফল সহ।
নিচের আখ্যানটি এর সাথে রয়েছে IOPC অভিযোগের তথ্য বুলেটিন চতুর্থ চতুর্থাংশের জন্য 2022/23:
Surrey Police continue to perform well in relation to complaint handling.
অভিযোগের বিভাগগুলি অভিযোগে প্রকাশিত অসন্তোষের মূলকে ধরে। একটি অভিযোগের ক্ষেত্রে এক বা একাধিক অভিযোগ থাকবে এবং লগ করা প্রতিটি অভিযোগের জন্য একটি বিভাগ নির্বাচন করা হয়েছে।
অনুগ্রহ করে IOPC দেখুন বিধিবদ্ধ নির্দেশিকা পুলিশ অভিযোগ, অভিযোগ এবং অভিযোগ বিভাগের সংজ্ঞা সম্পর্কে ডেটা ক্যাপচার করার উপর।
Performance in relation to contacting complainants and logging of complainants remains stronger than Most Similar Forces (MSFs) and the National Average (see section A1.1). The number of complaints cases logged per 1,000 employees at Surrey Police has reduced from the Same Period Last Year (SPLY) (584/492) and is now similar to MSFs who recorded 441 cases. The number of allegations logged has also reduced from 886 to 829. However, it is still higher than MSFs (705) and the National Average (547) and is something the PCC is looking to understand why this maybe the case.
Moreover, although a slight reduction from the SPLY, the Force has a higher dissatisfaction rate after initial handling (31%) compared to MSF (18%) and National Average (15%). This is an area your PCC will be seeking to understand and where appropriate, ask the Force to make improvements. However, the OPCC Complaints Lead has been working with the Force to make improvements to its administrative functions and as a result, PSD now finalises fewer complaint cases handled under Schedule 3 as ‘No Further Action’ compared to SPLY (45%/74%).
Furthermore, the areas mostly complained about are broadly similar to the categories from the SPLY (see chart on ‘what has been complained about’ at section A1.2). In relation to timeliness, the Force has reduced the time taken by two days in which it finalises cases outside of Schedule 3 and is better than MSFs and National Average. This is due to the operating model within the Professional Standards Department (PSD) that seeks to deal efficiently and effectively with complaints at initial reporting, and where possible outside of Schedule 3.
However, the Force has taken 30 days longer this period to finalise cases recorded under Schedule 3 and by way of local investigation. The PCCs scrutiny of PSD reveals that an increase in complexity and demand in cases together with resourcing challenges, including the demand generated following the HMICFRS national vetting standards recommendations, may have all contributed to this increase. Although still waiting to come to fruition, a plan has now been approved by the Force to increase resourcing within the PSD.
Lastly, only 1% (49) allegations were handled under Schedule 3 and investigated (not subject to special procedures). This is significantly lower than MSFs at 21% and National Average at 12% and is a further area of focus for the PCC to understand why this may be the case.